We hope you love the products you purchased at Jill Monaco Ministries! Your purchase supports Jill Monaco Ministries so we can create more resources for those who want to encounter the presence of God and find freedom in Christ. All prices are suggested donations.

GENERAL POLICY

Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed, or otherwise restricted. Jill Monaco Ministries has the right to end or modify any promotion at any time. Other restrictions may apply.

If your product arrived defective or damaged, you are missing an item, or you received an incorrect shipment, Jill Monaco Ministries will make it right for you within 60 days of when your order was placed. Please fill out the contact form and state what was wrong with your order. We will contact you within 1-2 business days with a solution.

DIGITAL PRODUCTS

We hope you understand that if this product is digital and you receive immediate access to it, we don’t offer refunds or exchanges. Also, since YOU own it, we ask you to please not share this product or abuse its usage.

BOOKS

Purchases are final and no returns are accepted.

If your merchandise arrives damaged or defective, please contact us within one week of receipt and we will be happy to assist you. You may be asked to provide a description and images of the damaged resource. Most often, damaged merchandise is replaced at no cost to the customer.

SHIPPING INFORMATION

All orders will be shipped from our fulfillment center within two business days of placing the order. We do not ship on Saturday or Sunday.

All Shipments will be sent via U.S. Postal Service via media mail in order to lower the cost for you. We currently do not offer expedited or international shipping (outside the United States).

Please note: Once orders leave our fulfillment center and are in the carrier’s possession, we are not responsible for any shipping delays; therefore, we cannot refund any shipping charges paid. 

Canceling/Modifying an Order:

Due to the quick processing time at our fulfillment center, we cannot cancel or modify an order after it has been placed.

Lost in Transit:

We know that a package can occasionally be lost in transit or undeliverable. If your package still has not arrived within our shipping guidelines timeframe (8 business days for standard shipping), we will gladly reship your item at no cost with a verified shipping address.

If after the 2nd shipment, your order still has not arrived and you still wish to receive your items, the 3rd reshipment will be at the customer’s expense, and a new shipping address will be required.

SHIPPING HOLIDAY CLOSINGS

No orders will be shipped on these days, but they will process and ship the following business day.

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

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